- HOW CAN I CONTACT YOU? Please use our contact form to send us a message. Alternatively, please email us at info@eclecticeccentricity.co.uk and we will get back to you as soon as possible.
- HOW WILL I GET MY ORDER? All payments, whether credit or debit card, bank account or Paypal account funded, are processed by Paypal and payment is taken at the moment of order. You will then receive a Notification Of Dispatch email as soon as your order is on it's way - we endeavor to send all orders out within 3 working days although at busy times, such as November - Dec and sale periods, this may not be possible so please do allow 7 working days total. Let us know if it's urgent!
- HOW LONG WILL IT TAKE FOR MY PURCHASE TO ARRIVE?
- We do try to send out all purchases within 3 working days of an order being placed, but during busy times (such as the Christmas period) this may not always be possible, so do allow 7 working days in total.
If an item is really urgent, let us know!
Generally, orders shipping within the UK normally take 1 - 3 business days to arrive. Orders within western Europe 4 - 6 business days; further afield (including Eastern Europe, Asia, North and South America and Australia) average 8 - 10 business days but do allow extra time as packages can be held up in customs.
- WHERE CAN I FIND OUT MORE ABOUT ECLECTIC ECCENTRICITY? DO YOU HAVE A MAILING LIST?
- Why, you can join our mailing list! or become a fan on Facebook! Benefits include exclusive subscriber only discounts, details of sale dates not to mention that you’ll find out about new ranges before anyone else!
Want other ways to keep up to date with new releases? Check the blog, subscribe to our RSS feed or follow us on Twitter!
- DO YOU ACCEPT NON-UK ORDERS?
- We do indeed! Just add the item/s you require to your cart and checkout as usual! International postage will be automatically applied.
All international orders are sent out via Standard Airmail unless the order is more than £50 in which case, an insured service is used. If you wish to be able to trace your package please add the Priority Mail upgrade to your cart before you check out. Please be aware that occasionally packages get caught up in customs - any customs fees are the responsibility of the buyer.
Prices on the Miss EE website are in UK Pound Sterling - if you are ordering internationally please be aware of the current exchange rate. For example, an order of £10 would be approximately $16 USD.
PLEASE NOTE: All orders placed from the NETHERLANDS and RUSSIA will only be sent via an insured service, due to consistent issues with the postal service.
- HOW MUCH IS MY ORDER IN MY OWN CURRENCY?
- Paypal will automatically convert your payment in to UK Pound Sterling (£). This will show up on your bank/ credit card statement along with the converted amount in your own currency. To find an estimate of your order total, please see below. (Please note that your actual order amount may vary depending upon fluctuating currency exchange rates - this is an estimate only).
Currency Converter Exchange Rates - WHAT IF AN ITEM IS OUT OF STOCK?
- We endeavour to fulfill all orders as quickly as possible, but very (very!) occasionally, an item which has been purchased may be out of stock. Miss EE reserves the right to refund or offer an alternative in this case.
- WHAT IS YOUR RETURN POLICY?
- We want you to be love your Miss EE pretties, but if you are dissatisfied, we are happy to offer a full refund (excluding postage and packing fees) provided the item is returned within 7 days of the date of delivery (or Royal Mail’s first attempted delivery) and is in it’s original, unworn condition. Please email us to arrange for a refund of your order and to obtain a returns code; we are unable to accept returned packages without prior authorization.
We highly recommend using a signed for service as we can not refund or exchange in the event of loss or damage in transit. This does not apply to items which have been altered to your specifications or earrings due to hygiene reasons.
Please note that the return postage is at your (the customer’s) expense. Do ensure that sufficient postage is paid for your return as we are unable to accept packages which do not carry the correct postage amount.
Refunds will be processed within 3 working days of the items return and via the original method of payment; we can not refund to a different card or account other than that which was used to fund the original transaction.
- HELP! MY PACKAGE HASN'T ARRIVED!
- If an item doesn’t arrive within 7 working days of you receiving a Notification Of Despatch email from us, then let us know. For international orders, allow 3 weeks and then drop us a line using the Contact form.
PLEASE NOTE: Items returned to us by Royal Mail due to incorrect or partial addresses, or items not picked up from the depot, will require additional payment to reship.
- WHAT IS YOUR PRIVACY POLICY? We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and you will not receive marketing emails from us just because you have placed an order in the past.
- I'M A BUDDING JEWELLERY DESIGNER AND I LOVE YOUR PIECES! WHERE DO YOU GET YOUR SUPPLIES FROM?
- The fairies.
Just jokes. We've worked long and hard over the years to forge close relations with our suppliers. We buy much of our range in trade level quantities but we're also known to trawl around Estate sales and antique shops. Keep them peepers open and watch out for the tricksie fairies.
- PAYMENT METHODS
- Do you accept any other forms of payment other than Paypal?
- You no longer need a Paypal account to pay through paypal – yay!
But if you’d rather pay another way, we also gladly accept cheques or Postal Orders. Either email us your order using the contact box. We will then get back to you pronto to confirm your order and give you all the details you need!
PLEASE NOTE: if you pay with an echeque via Paypal (or indeed, a real cheque) your order WILL NOT ship until payment has cleared. This can take up to 10 days, so please order ahead of time if you need your order by a certain date. - Are you VAT registered?
- Miss EE is wholly owned by Eclectic Eccentricity and is VAT registered (registration number 989 0822 67) and all prices shown on the website are inclusive of VAT.
- What forms of payment do you accept?
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We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
- How secure is this store?
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This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
- Do I need a PayPal account to purchase from this store?
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No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
Legal Disclaimer: All content (inclusive of all images, titles, descriptions and designs) is © Miss EE/ Eclectic Eccentricity. Images, including the Miss EE/ Eclectic Eccentricity logo, may only be used for publicity of Miss EE/ Eclectic Eccentricity and must be credited as such.
How can I contact you?
How will I get my order?
Where Can I Find Out More About Miss EE and Eclectic Eccentricity? Do You Have A Mailing List?
Do you accept non-UK orders?
How much is my order in my own currency?
What if an item is out of stock?
What is your return policy?
How long will it take for my purchase to arrive?
Help! My package hasn't arrived!
What is your privacy policy?
PAYMENT METHODS
PLEASE NOTE: Items returned to us by Royal Mail due to incorrect or partial addresses, or items not collected from the depot, will require additional payment to reship.
All UK orders are sent via Royal Mail 1st class delivery - orders over £50 are upgraded to Special Delivery free of charge. Orders sent via Special Delivery will need to be signed for upon arrival.
Orders travelling outside of the UK are sent via standard air mail. They will not have a tracking number - if you would like this service, please add the Priority Mail upgrade to your cart before you check out. All international orders above £50 will be sent via either AirSure or International Signed For air mail. International Signed For will require a signature upon arrival.
PLEASE NOTE: All orders placed from the NETHERLANDS or RUSSIA, regardless of value, will be sent via an insured service, due to consistent issues with the postal service. They will require a signature upon delivery.
Please be aware that delivery times will vary depending upon the country the item/s are going to and the time of year. An order is not considered lost until 1 month has passed.Although every effort is made to make sure you receive your order on time, we are not responsible for delays caused by our delivery partners.
Orders placed with Miss EE cannot be combined with orders placed via the Eclectic Eccentricity website.
We will not e-mail you in the future unless you have given us your consent or it is directly relevant to an order you have placed.
The type of information we will collect about you includes:
* your name
* address
* email address
These are collected by Paypal for the strict intention of processing your order and will not be used for any other purpose, nor will they be disclosed to a third party. As Paypal processes all payments, we have no access to any credit card numbers or bank details at any point.
This information which we hold will be held securely in accordance with our internal security policy and the law.
Miss EE and Eclectic Eccentricity takes no responsibility for the content of websites linked from or to the Miss EE/ Eclectic Eccentricity website. These are outside of our control and may not represent the opinion of Eclectic Eccentricity.
